Privacy Policy

Privacy Notice for Ripp's Recovery Services Ltd

Effective Date: June 22, 2025

At Ripp's Recovery Services Ltd, we are committed to protecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal information when you contact us with an enquiry.

1. Who We Are

• Ripp's Recovery Services Ltd 
• Willenhall, WV12 5FF. 
• Tel; 07836 313880 
• email; info@ripps-recovery.co.uk 
• web; www.ripps-recovery.co.uk

2. What Information We Collect

When you contact us with an enquiry, we may collect the following personal information:

• Contact Information: Your name, phone number, and email address.
• Enquiry Details: Any information you provide related to your specific enquiry, which may include details about the recovery service you require.

3. How We Use Your Information

The personal information we collect from you will be used solely for the purpose of contacting you to help with your enquiry. This includes:

• Responding to your questions and providing information about our services.
• Scheduling appointments or discussing your recovery needs.
• Following up on your enquiry to ensure we have addressed your requirements.

We will not use your data for any other purpose, such as marketing, without your explicit consent.

4. Our Lawful Basis for Processing Your Data

Our lawful basis for processing your personal information is Legitimate Interest. We have a legitimate interest in processing your data to respond to your direct enquiries and provide the services you are seeking from us.

5. How We Store and Protect Your Information

We are committed to ensuring the security of your personal information. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, and destruction. Your data will be stored securely and only accessible by authorised personnel who need it to assist with your enquiry.

6. How Long We Keep Your Information

We will retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, which is to help you with your enquiry. Once your enquiry has been resolved and no further action is required, or if you request us to do so, we will securely delete your information.

7. Sharing Your Information

We will not share your personal information with any third parties unless we are legally required to do so (e.g., by a court order) or if it is essential to fulfil your specific recovery service request (e.g., if we need to coordinate with a breakdown service, which would be discussed with you beforehand).

8. Your Rights

Under data protection law, you have several rights regarding your personal data. These include:

• The right to be informed: About how your data is being used.
• The right of access: To your personal data.
• The right to rectification: To have inaccurate data corrected.
• The right to erasure ('the right to be forgotten'): To have your data deleted in certain circumstances.
• The right to restrict processing: To limit how your data is used.
• The right to data portability: To receive your data in a structured, commonly used, and machine-readable format.
• The right to object: To certain types of processing.
• Rights in relation to automated decision-making and profiling: Although we do not use automated decision-making or profiling.

If you wish to exercise any of these rights, please contact us using the details provided in Section 1.

9. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us directly at [Insert Company Email Address for Complaints or Phone Number].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights in the public interest.

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: www.ico.org.uk

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website and will become effective immediately upon posting. We encourage you to review this Privacy Notice periodically to stay informed about how we are protecting your information.