Privacy Policy
Privacy Notice for Ripp's Recovery Services Ltd
Effective Date: December 7, 2025
At Ripp's Recovery Services Ltd, we are committed to protecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal information when you contact us with an enquiry.
1. Who We Are
Ripp's Recovery Services Ltd Willenhall, WV12.Tel: 07836 313880 Email: info@ripps-recovery.co.uk Web: www.ripps-recovery.co.uk
2. What Information We Collect
When you contact us with an enquiry, we may collect the following personal information:
Contact Information: Your name, phone number, and email address.
Enquiry Details: Any information you provide related to your specific enquiry, which may include details about the recovery service you require.
3. How We Use Your Information
The personal information we collect from you will be used solely for the purpose of contacting you to help with your enquiry. This includes:
Responding to your questions and providing information about our services.
Scheduling appointments or discussing your recovery needs.
Following up on your enquiry to ensure we have addressed your requirements.
Note on Marketing and Website Tracking: We do not use your personal information for marketing purposes, nor do we use website tracking technologies to display interest-based advertisements. Any cookies used on our website are for essential functionality or basic site analytics only.
4. Our Lawful Basis for Processing Your Data
Our lawful basis for processing your personal information is Legitimate Interest. We have a legitimate interest in processing your data to respond to your direct enquiries and provide the service you are seeking from us.
5. How We Store and Protect Your Information
We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or alteration. Your data is stored securely and only accessible by authorised personnel who need it to assist with your recovery service.
6. How Long We Keep Your Information
We will retain your personal information only for as long as necessary to fulfil the purpose for which it was collected (i.e., completing your vehicle recovery). Once the service is complete and financial record-keeping requirements are met, we will securely delete or anonymise your information.
7. Sharing Your Information
We do not sell your data. We will not share your personal information with third parties unless:
We are legally required to do so (e.g., by a court order).
It is essential to fulfil your recovery request (e.g., coordinating with a specific breakdown partner), which would be discussed with you beforehand.
8. Your Rights
Under data protection law, you have the right to:
Access your personal data.
Correct inaccurate data.
Request erasure of your data ('right to be forgotten').
Object to or restrict processing.
If you wish to exercise any of these rights, please contact us using the details provided in Section 1.
9. Complaints
If you have concerns, please contact us directly at info@ripps-recovery.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ICO website: www.ico.org.uk
Helpline: 0303 123 1113
10. Changes to This Privacy Notice
We update this notice occasionally to stay current with regulations. Changes are effective immediately upon posting to our website.
11. ICO Registration Status
Ripp's Recovery Services Ltd is certain of its exemption from the requirement to pay a data protection fee to the Information Commissioner's Office (ICO) under the Data Protection (Charges and Information) Regulations 2018. We process personal data solely for the purposes of staff administration and maintaining accounts and records related to our vehicle recovery services.